Help

Quick-start checklist

• Install the MP3/MP4 plugin from /plugin.
• Make sure the plugin app is running.
• Retry the download from ClipOffline.com.
• Check your Downloads folder.
• Keep the browser tab open for long downloads.

Plugin not detected

• Ensure the plugin is installed and launched.
• On macOS, confirm the app is allowed to run if you see a Gatekeeper prompt.
• On Windows, confirm the app is running in the system tray.
• Refresh the page, restart your browser, and restart the plugin.
• Review /plugin and /how-it-works.

Download stuck / no progress

• Large files can take time; keep the plugin open.
• Check your internet connection and try again.
• Try a smaller quality or audio-only option.
• Restart the plugin and retry the download.
• If the source is rate-limiting, try later.
• ClipOffline does not control third-party bandwidth.

We stopped receiving updates from the plugin

• The plugin may still be downloading—check your Downloads folder.
• If no file appears, retry the download and restart the plugin.
• Re-initiate the job from ClipOffline.com if needed.
• The website only coordinates the request; the plugin does the fetching locally.

Browser didn’t open the plugin

• The browser may block the protocol open.
• Look for the “Open ClipOffline” prompt and allow it.
• Ensure pop-up blockers aren’t blocking the handoff.
• Retry the download and allow it once.

File saved somewhere else

• The default save location is your Downloads folder.
• OS and browser settings can change where files are saved.
• If you adjust download locations, confirm the chosen folder.

Private / paywalled / DRM-protected content

• ClipOffline is for content you have rights to use.
• Do not attempt to bypass paywalls or DRM.
• Some sources cannot be downloaded due to technical or legal restrictions.

Uninstalling the plugin

• macOS: quit the app, then move it to the Trash.
• Windows: uninstall it via Apps/Programs.

Contact support